Frequently Asked Questions
Q: Do you have different size in the same costume?
A: To find the same costume in a different size: (1)copy the entire listing title without the size (2)Click the red door with "Costumeville" next to it under the "Seller Information" heading under our feedback (3)Paste the listings title in our store search box and you will see all the sizes that we have for the costume.
Q: Do you combine shipping for multiple item orders?
A: Yes we do. If you are bidding or purchasing multiple things, please email us when you are finished shopping and ask us to combine your shipping. Please don't pay until you get the combined invoice email from us.
Q: What is the estimated delivery time and/or cost to ship?
A: Please click on the shipping any payments tab just below the main picture and choose your Country and, if asked, enter your postal code. Click get rates to show the shipping fees for each service offered to your destination. Please note that delivery times are estimates. We ship all products withing 1-2 business days of cleared payment.
Q: What is your return policy?
A: Returns are accepted for 30 days after delivery. We do provide exchanges if desired. Please see returns tab for details. Please send notification of defective merchandise within 3 days of receipt of item(s). Shipping and insurance charges are not refundable. All parts of the product must be in returned, unworn, unused, and in original packaging.
Q: Can I cancel my bid?
A: You can cancel a bid through ebay's help section by filing a request at least 12 hours before the auction ends or within 1 hour of placing your bid. Due to the volume of emails during peak season we may not be able cancel your bid before the auction ends so it is your responsibility.
Q: Can I get a refund if I don't receive my item by a specific date?
A: No. We can not guarantee delivery dates with any of our shipping methods except for USPS Global Express Guarantee Shipping. We ship all items out within 1 - 2 business days. We can not be held responsible for delays in delivery by customs, your country's postal service, etc.
Q: What is the address that my item is being shipped to?
A:We ship to the address on your ebay account. Once an item is paid, the transaction enters the ship queue. Our shipping department prints the shipping labels from the ebay address field. We ship all products within 1-2 business days.
Q: What if I need to contact you immediately?
A: If you have already won an item from us you can find our contact information by using the advanced search option next to the search box on any ebay page. On this page you can click the "Find contact information" link and enter Costumeville in the User ID box and the item number of the product in the Item Number Box.